Plain-English answers to questions chefs and customers ask us most. If you'd rather talk to a human, we read every email.
Set up your store profile, kitchen address, and first menu in under 30 minutes.
Build menus, set pickup windows, manage stock, photograph dishes that sell.
Stripe setup, payout timing, refunds, and what happens when a customer doesn't show.
Your Pro subscription, free trial, billing history, and closing your account.
Placing an order, pickup windows, refunds, and contacting the chef directly.
A 5-minute walkthrough — what Stripe asks for, how to verify your bank, and what payouts look like once you're live.
How to think about prep time, wave-based pickup slots, and avoiding the dreaded “all at 6pm” problem.
UK payout timings, rolling vs daily payouts, and what bank holidays do to your money.
Our no-show policy, how to message the customer, and when to refund versus keep the payment.
We read every email and reply within one working day, usually faster.
support@pickupchef.appUK working hours, Mon–Fri 9–6 GMT