Legal Document · Version 1.2
Terms &
Conditions
Definitions
In these Terms & Conditions, the following words and expressions have the meanings set out below. References to statutes include any amendment or re-enactment of those statutes.
| Term | Definition |
|---|---|
| “Pickup Chef” / “we” / “us” / “our” | The company operating the Platform, being PickupChef Limited, a company registered in England and Wales (Company No. 17185364), with registered office at Suite RA01, 195-197 Wood Street, London, E17 3NU. |
| “Platform” | The Pickup Chef web application and all associated interfaces, including the Home Chef admin portal, menu creation tools, order management system, customer-facing ordering pages, and any APIs or services forming part of the Pickup Chef system. |
| “Home Chef” / “Chef” | Any individual or home-based food business that registers a Chef Account on the Platform for the purpose of listing food items, managing orders, and operating their home food business through our SaaS tools. |
| “Customer” | Any individual who accesses the Platform (including via a shared menu link) for the purpose of browsing food menus and/or placing orders with a Home Chef. |
| “User” | Any person who accesses or uses any part of the Platform, including Home Chefs, Customers, and visitors. |
| “Chef Account” | A registered account held by a Home Chef, providing access to the admin portal and SaaS features of the Platform. |
| “Subscription” | The recurring monthly or annual fee paid by a Home Chef for access to the SaaS features of the Platform, as described in the applicable pricing schedule. |
| “Food Transaction” | Any agreement between a Home Chef and a Customer for the sale and supply of food items, facilitated through the Platform. |
| “Content” | All text, images, descriptions, pricing information, allergen data, and any other material uploaded, submitted, or created by a User on the Platform. |
| “Applicable Law” | All applicable laws, regulations, codes of practice, and regulatory guidance in force in England and Wales, including UK GDPR, the Data Protection Act 2018, the Consumer Rights Act 2015, the Food Safety Act 1990, and the Food Information Regulations 2014. |
| “UK GDPR” | The UK General Data Protection Regulation as retained in UK domestic law by the European Union (Withdrawal) Act 2018, as amended. |
Acceptance of Terms
By accessing or using the Platform, you accept these Terms & Conditions in full. If you are a Home Chef, you additionally accept the terms upon creating a Chef Account or commencing a free trial. If you are a Customer, you accept these terms upon accessing any menu or placing any order through the Platform.
If you are accepting these terms on behalf of a business, partnership, or other legal entity, you represent and warrant that you have the authority to bind that entity to these terms. In such cases, “you” refers to that entity.
These terms shall be read alongside our Privacy Policy, which is incorporated by reference and forms part of the binding agreement between you and Pickup Chef.
Who We Are
Pickup Chef is a software-as-a-service (SaaS) platform operated by PickupChef Limited, registered in England and Wales. Pickup Chef provides technology tools that enable independent home-based food businesses to manage their menus, receive orders, track payments, manage stock, and communicate with their customers.
Pickup Chef is a technology intermediary only. We do not prepare, cook, handle, store, transport, or supply any food. We do not employ or engage Home Chefs. All food transactions are contracts solely between the relevant Home Chef and Customer. Pickup Chef is not a food business operator, is not a party to any Food Transaction, and assumes no responsibility for the content of any food listing, the quality or safety of any food, or the conduct of any User.
For consumer information purposes: if you are a consumer and have a complaint about our software service (not about food), you may be entitled to use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Pickup Chef is not currently enrolled in any alternative dispute resolution scheme but will consider reasonable requests.
Nature of the Service
4.1 What Pickup Chef Provides
Subject to the subscription plan selected, Pickup Chef provides Home Chefs with access to the following SaaS features:
- Digital menu creation and shareable menu links for customer ordering;
- Structured order management, including order notifications and status tracking;
- Payment tracking for cash, bank transfer, and supported online payment methods;
- Automatic stock management and sold-out controls;
- Customer contact management;
- Dashboard reporting and order analytics;
- A customer-facing interface enabling Customers to browse menus and submit orders.
4.2 What Pickup Chef Does Not Do
For the avoidance of doubt and as a material term of these Terms, Pickup Chef expressly does not:
- prepare, cook, handle, package, store, or transport any food whatsoever;
- employ, contract with, or direct any Home Chef in the conduct of their food business;
- inspect, audit, accredit, verify, or certify any Home Chef’s food hygiene standards, premises, or compliance with food law;
- verify the accuracy of any allergen, ingredient, or nutritional information provided by a Home Chef;
- guarantee the quality, safety, legality, or fitness for purpose of any food listed or sold through the Platform;
- hold, process, or guarantee any funds paid by a Customer to a Home Chef (except where an integrated payment solution is expressly offered);
- act as a party to any Food Transaction between a Home Chef and Customer.
4.3 Availability
We aim to make the Platform available on a 24/7 basis but do not guarantee uninterrupted or error-free access. We may suspend the Platform for maintenance, security upgrades, or operational reasons. Where planned maintenance is scheduled, we will endeavour to provide reasonable advance notice. We accept no liability for any losses arising from Platform unavailability, except as expressly provided by Applicable Law.
Account Registration & Security
To access the admin portal and SaaS features, Home Chefs must register a Chef Account by completing the registration process accurately and honestly. You agree to maintain the accuracy of your account information at all times and to promptly update it if it changes.
You are solely responsible for: (a) maintaining the strict confidentiality of your login credentials; (b) all activity that occurs under your account, whether authorised by you or not; and (c) notifying Pickup Chef immediately at support@pickupchef.app if you suspect any unauthorised use of your account. Pickup Chef will not be liable to you for any loss arising from your failure to maintain account security, except where such loss is caused by our negligence.
Eligibility
To use the Platform in any capacity, you must be at least 18 years of age. By using the Platform, you represent and warrant that you are 18 or over.
Home Chefs additionally represent and warrant that:
- they are legally entitled to operate a food business from their premises under the laws of England and Wales (or Scotland or Northern Ireland, as applicable);
- all information provided during registration and account operation is accurate, complete, and not misleading;
- they have read and understood their legal obligations as a home food business, including those summarised in Sections 8 and 9 below.
Home Chef Obligations
7.1 Accuracy of Listings
You are solely responsible for ensuring all Content you upload to the Platform — including menu descriptions, prices, portion sizes, ingredients, allergens, and availability — is accurate, truthful, and kept up to date. Misleading or inaccurate listings may constitute a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008 and/or the Food Information Regulations 2014.
7.2 Order Fulfilment
You are solely responsible for fulfilling orders placed through the Platform in accordance with your listings. If you cannot fulfil an order for any reason, you must notify the Customer promptly and arrange an appropriate refund or remedy at your own cost. Pickup Chef accepts no liability for your failure to fulfil orders.
7.3 Customer Relationships & Disputes
Your contractual relationship for the supply of food is directly with the Customer. You are solely responsible for managing your customer relationships, handling complaints, resolving disputes, and issuing refunds in respect of Food Transactions. Pickup Chef may provide a communications channel but has no obligation to mediate disputes between you and your Customers.
7.4 Payment Collection
You are solely responsible for collecting and reconciling payments from your Customers. Pickup Chef’s payment tracking tools are provided as an organisational aid only. Pickup Chef does not guarantee payment collection, does not hold funds on your behalf (except where an integrated payment product is expressly used), and accepts no liability for non-payment by Customers.
7.5 Insurance
You are strongly advised (and may be legally required) to hold appropriate public liability insurance and food business insurance for your home-based food operations before using the Platform. Pickup Chef does not provide or arrange insurance for Home Chefs.
7.6 Tax Obligations
You are solely responsible for declaring and paying all taxes due on income generated through your food business, including income from orders placed through the Platform. Pickup Chef does not provide tax advice and is not responsible for your tax compliance.
Food Safety & Legal Compliance
8.1 Mandatory Food Business Registration
Under the Food Hygiene (England) Regulations 2006 (SI 2006/14), Regulation 6, and Regulation (EC) No 852/2004 as retained in UK law, you are legally required to register your food business with your local authority’s Environmental Health department at least 28 days before you begin trading. Registration is free of charge. Failure to register is a criminal offence. Pickup Chef does not and cannot register a food business on your behalf.
8.2 Food Safety Management
You must have in place a documented food safety management system based on Hazard Analysis and Critical Control Point (HACCP) principles, as required by Regulation (EC) No 852/2004 (retained UK law). The Food Standards Agency’s “Safer Food, Better Business” (SFBB) pack is the recommended route for most small home food businesses.
8.3 Food Hygiene Standards
You must comply with all applicable food hygiene legislation, including:
- the Food Safety Act 1990;
- the Food Hygiene (England) Regulations 2006 (SI 2006/14) and equivalent devolved regulations;
- Regulation (EC) No 852/2004 on food hygiene (retained UK law);
- all guidance issued by your local Environmental Health department.
8.4 Food Labelling
You must comply with all food labelling requirements under the Food Information Regulations 2014 (SI 2014/1855) and, from 1 October 2021, Natasha’s Law (Amendment to the FIR 2014), which requires any food that is pre-packed for direct sale (PPDS) to carry a full ingredients list with the 14 major allergens highlighted.
8.5 Pickup Chef’s Position
Pickup Chef hereby expressly states for the avoidance of any doubt that it:
- has not inspected and will not inspect any Home Chef’s premises, equipment, hygiene standards, or food safety practices;
- does not verify and cannot verify whether any Home Chef has registered with their local authority or holds any hygiene rating;
- does not represent, warrant, or guarantee that any food sold through the Platform is safe, properly labelled, or compliant with any applicable law;
- is not a food business operator within the meaning of the Food Safety Act 1990 or any related legislation by virtue of operating this Platform.
Allergen Obligations
9.1 Chef Allergen Duties
Under the Food Information Regulations 2014 and Natasha’s Law (in force since 1 October 2021), you are legally required to provide accurate, clear, and prominent information about the 14 major allergens regulated under UK food law (celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soybeans, sulphur dioxide/sulphites, and tree nuts) in every food item you list on the Platform.
You must update allergen information immediately whenever a recipe or ingredient changes. You are solely responsible for the accuracy of all allergen information posted under your Chef Account.
9.2 Pickup Chef’s Position on Allergens
Pickup Chef provides fields and tools to enable Home Chefs to display allergen information. Pickup Chef does not verify, validate, audit, or take any responsibility for the accuracy or completeness of allergen information provided by Home Chefs. The inclusion of allergen information fields on the Platform does not constitute any representation by Pickup Chef as to the accuracy of that information.
9.3 Customer Allergen Warning
Customers with food allergies, intolerances, or medical dietary requirements must contact the Home Chef directly and obtain written confirmation of ingredients and allergens before placing any order. Customers must not rely solely on information displayed on the Platform.
Home Chef Indemnity
You (as a Home Chef) agree, to the fullest extent permitted by law, to indemnify, defend, and hold harmless Pickup Chef and its directors, officers, employees, agents, and successors from and against any and all claims, demands, actions, proceedings, losses, damages, fines, penalties, costs, and expenses (including reasonable legal fees and court costs) arising from or in connection with:
- your breach of any provision of these Terms & Conditions;
- your failure to comply with any food safety, hygiene, labelling, registration, or allergen law applicable to your food business;
- any illness, injury, allergic reaction, death, or other harm to any person caused or allegedly caused by food you have sold or supplied through the Platform;
- any inaccuracy, omission, or error in allergen, ingredient, or nutritional information you have provided;
- any regulatory investigation, enforcement action, or prosecution arising from the operation of your food business;
- your infringement of any third party’s intellectual property, privacy, or other rights in connection with your use of the Platform;
- any dispute between you and a Customer arising from a Food Transaction.
This indemnity obligation survives termination or expiry of your Chef Account.
Customer Acknowledgements
By placing any order through the Platform, you as a Customer expressly acknowledge and agree that:
- your contract for the supply of food is made directly with the relevant Home Chef, not with Pickup Chef. Pickup Chef is not a party to that contract;
- Pickup Chef has not inspected, audited, verified, or certified the food safety standards, hygiene rating, or regulatory compliance of any Home Chef listed on the Platform;
- food listed on the Platform is prepared by independent home-based businesses operating from private premises, which may not have been subject to routine local authority inspection;
- you are solely responsible for satisfying yourself as to the suitability of any food for your dietary requirements, allergies, intolerances, or medical conditions, by contacting the Home Chef directly before ordering;
- you must not place an order if you have a known allergy without first obtaining written confirmation of all ingredients from the Home Chef;
- all orders are for collection (pickup) only; Pickup Chef does not arrange, guarantee, or take responsibility for any delivery;
- your statutory rights in respect of food purchased are exercisable against the Home Chef, not Pickup Chef, in accordance with the Consumer Rights Act 2015.
Orders & Fulfilment
When a Customer submits an order through the Platform, an order notification is transmitted to the relevant Home Chef. An order is not confirmed or accepted until the Home Chef explicitly accepts it. Pickup Chef’s role is limited to facilitating this notification and tracking process.
Payment methods available for any order are determined solely by the Home Chef. Pickup Chef does not process, hold, or guarantee payment funds except where an integrated payment solution is expressly offered and described separately. In the event of a dispute over an order, Customers should contact the Home Chef in the first instance.
Customers may cancel an order at any time before the relevant menu’s order-close time using the Cancel link in their order confirmation email or via their account, as described in Section 15.4. Cancellations submitted through the Platform within that window are honoured automatically; cancellations after order-close are at the Home Chef’s discretion and should be requested directly with the Home Chef.
All prices displayed are set by the relevant Home Chef. Pickup Chef does not set, control, or guarantee any food prices. Home Chefs are responsible for ensuring their pricing is transparent and inclusive of all applicable charges, in accordance with the Consumer Protection from Unfair Trading Regulations 2008, as amended by Schedule 20 of the Digital Markets, Competition and Consumers Act 2024, which prohibits “drip pricing” (revealing charges progressively during checkout).
Subscription & Billing
Access to the Home Chef admin portal and SaaS features requires a paid Subscription. Current pricing is published at pickupchef.app/pricing. All prices are shown exclusive of VAT unless otherwise stated; VAT will be added at the prevailing rate where applicable.
13.1 Billing Cycle
Subscription fees are billed in advance on a monthly (or annual, if selected) basis, commencing at the end of any applicable free trial period. By providing your payment details, you authorise Pickup Chef (or our payment processor) to charge your nominated payment method automatically at each renewal.
13.2 Automatic Renewal
Your Subscription automatically renews at the end of each billing period unless cancelled before the renewal date. In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and in anticipation of the forthcoming subscription contract requirements under the Digital Markets, Competition and Consumers Act 2024 (expected Autumn 2026), we will:
- send you clear advance notice of each upcoming renewal, including the renewal date, the amount to be charged, and how to cancel;
- provide a straightforward, single-step cancellation mechanism accessible directly from your account settings — cancelling your subscription will never require you to call us or send written correspondence if you use the in-app cancellation tool;
- never impose any additional cancellation fee beyond the contractual notice period.
13.3 Price Changes
We may change our Subscription pricing with at least 30 days’ written notice to your registered email address. If you do not agree with the new price, you may cancel your Subscription before it takes effect. Continued use after the effective date of a price change constitutes acceptance.
13.4 Failed Payments
If a payment fails, we will notify you and may retry the charge. After reasonable notice, we may suspend or terminate your Chef Account if payment remains outstanding.
Free Trial
We may offer a free trial period to new Chef Account registrants. The duration and applicable features of any free trial will be clearly stated at registration. We will notify you clearly in advance when your free trial is about to end and when paid billing will commence.
If you do not cancel before the end of the free trial period, your account will automatically convert to a paid Subscription and you will be charged at the applicable rate. You can cancel at any time during the free trial period at no cost through your account settings or by contacting us.
Cancellation & Statutory Cooling-Off Rights
15.1 14-Day Statutory Cooling-Off Period
If you are a consumer, you have the right to cancel your Subscription contract without giving any reason within 14 calendar days of the date on which the contract was entered into (the “cooling-off period”). To exercise this right, you must notify us clearly before the end of the cooling-off period by email to support@pickupchef.app or via the cancellation function in your account settings.
15.2 Service Commenced During Cooling-Off Period
If you have requested that we begin providing the service during the cooling-off period (for example, by activating your account) and you subsequently exercise your right to cancel, you acknowledge that you may be required to pay us a reasonable proportion of the total subscription price reflecting the service provided up to the point of cancellation, as provided for under Regulation 36 of the Consumer Contracts Regulations 2013.
15.3 Cancellation After Cooling-Off
You may cancel your Subscription at any time after the cooling-off period has expired via your account settings. Cancellation will take effect at the end of the then-current billing period. You will retain access to the Platform until the end of the paid period. No partial refunds are issued for unused time within a billing period, except as required by law.
15.4 Customer Cancellation of Food Orders
Customers may cancel a food order placed through the Platform at any time before the order-close time of the relevant menu. The order-close time is set by the Home Chef and is shown to the Customer at checkout and again in the order-confirmation email. Cancellations are made via the Cancel link included in the order-confirmation email or via the Customer’s account on the Platform.
Where the Customer has paid online and cancels within the window described above, Pickup Chef will, on the Home Chef’s behalf, automatically issue a full refund of the amount paid (including any card processing surcharge collected at checkout) via the original payment method. Refunds typically appear on the Customer’s statement within 5–10 working days. Stripe’s per-transaction processing fee is not returned to the Home Chef on a refund.
For cash-on-collection orders, no payment will have been taken at the time of cancellation; cancelling within the window simply notifies the Home Chef that the order is no longer required and releases the reserved stock back to the menu.
Cancellations submitted after the order-close time are not handled automatically by the Platform. After that time the Home Chef may already have purchased ingredients or commenced preparation. Any refund or remedy in those circumstances is a matter to be agreed directly between the Customer and the Home Chef. The Customer’s statutory rights under the Consumer Rights Act 2015 in respect of food not as described, of unsatisfactory quality, or unfit for purpose are not affected.
Refunds
16.1 Subscription Refunds
Subscription fees are generally non-refundable once paid, except: (a) where you exercise your statutory cooling-off right under Section 15.1; (b) where we have committed a material breach of these terms by failing to provide the described service; or (c) as otherwise required by Applicable Law, including the Consumer Rights Act 2015. We will review refund requests made in good faith on a case-by-case basis.
16.2 Food Order Refunds
The contractual obligation to refund a food order rests with the Home Chef. Where the Customer has paid online for an order placed through the Platform and cancels within the window described in Section 15.4, or where the Home Chef cancels the order from their dashboard, Pickup Chef will issue the refund automatically through Stripe on the Home Chef’s behalf. The Home Chef authorises Pickup Chef to do so by accepting these Terms.
Outside those automatic flows, food-order refunds are a matter to be agreed directly between the Customer and the Home Chef. If a Home Chef fails to issue a refund to which a Customer is entitled, the Customer’s recourse is against the Home Chef directly. The Home Chef’s obligations under the Consumer Rights Act 2015 apply to all Food Transactions.
Intellectual Property
17.1 Pickup Chef IP
The Platform — including its software, source code, design, user interface, branding, logos, trade marks, and all associated materials — is owned by or validly licensed to Pickup Chef and is protected under UK and international intellectual property law. You may not copy, reproduce, modify, reverse-engineer, scrape, frame, or create derivative works from any part of the Platform without our prior written consent.
17.2 Your Content
You retain full ownership of all Content you upload to the Platform. By uploading Content, you grant Pickup Chef a non-exclusive, royalty-free, worldwide, sub-licensable licence to use, reproduce, display, and distribute your Content solely to the extent necessary to: (a) operate and provide the Platform; (b) display your menu to your Customers; and (c) promote the Platform (for example, in screenshots or case studies), with your prior consent for the latter.
17.3 Content Warranties
By uploading Content, you represent and warrant that: (a) you own all rights in, or have all necessary licences and permissions to use, the Content; (b) the Content does not infringe any third party’s intellectual property, privacy, or other rights; and (c) the Content complies with all Applicable Law. You shall indemnify Pickup Chef against any claims arising from any breach of these warranties.
Limitation of Liability
18.1 Exclusion of Indirect Losses
To the maximum extent permitted by Applicable Law, Pickup Chef shall not be liable — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — for:
- any loss of profits, revenue, business, anticipated savings, data, contracts, goodwill, or reputation;
- any indirect, consequential, special, incidental, or punitive loss or damage;
- any loss arising from the acts or omissions of a Home Chef, including loss arising from the quality, safety, or legality of food;
- any illness, allergic reaction, injury, or death arising from food prepared, sold, or supplied by a Home Chef through the Platform;
- any loss arising from Platform unavailability, delays, or errors not caused by our negligence;
- any loss arising from third-party payment processors, delivery services, or other services used in connection with the Platform.
18.2 Financial Cap
Where Pickup Chef is found liable for direct loss or damage not excluded under Section 18.1, our total aggregate liability to you for all claims arising out of or in connection with these Terms in any 12-month period shall not exceed the greater of: (a) the total Subscription fees paid by you to Pickup Chef in the 12 months immediately preceding the event giving rise to the claim; or (b) one hundred pounds (£100).
18.3 Mandatory Exceptions
Nothing in these Terms excludes or limits Pickup Chef’s liability for: (a) death or personal injury caused by Pickup Chef’s own negligence; (b) fraud or fraudulent misrepresentation by Pickup Chef; (c) any liability which cannot be lawfully excluded or limited under the Consumer Rights Act 2015 or any other Applicable Law.
18.4 Business Users
If you are a Home Chef using the Platform in the course of a business (i.e. as a trader rather than a consumer), the above limitations apply fully. The exclusions in Section 18.1 shall be construed as applying to every type of loss, however arising, subject only to Section 18.3.
Platform Disclaimer
The Platform and all content, services, and tools provided through it are offered on an “as is” and “as available” basis, without warranties of any kind save as required by Applicable Law. To the fullest extent permitted by law, Pickup Chef disclaims all implied warranties, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement.
Pickup Chef makes no representation or warranty that: the Platform will meet your specific requirements; it will be available uninterrupted, error-free, or secure; information provided through the Platform is accurate or complete; or the Platform is free from viruses or malicious code (though we take reasonable steps to ensure security).
19.1 Third-Party Links & Services
The Platform may link to or integrate with third-party websites, services, or payment providers. Pickup Chef has no control over and accepts no responsibility for the content, privacy practices, or availability of those third-party services. Your use of third-party services is governed by their own terms and at your own risk.
Prohibited Conduct
You must not use the Platform to:
- list, advertise, or sell any product that is illegal, unsafe, counterfeit, or materially misrepresented;
- engage in any fraud, deception, or dishonest practice in connection with any Food Transaction or account operation;
- commission, submit, or publish fake or unverified reviews, in breach of the Consumer Protection from Unfair Trading Regulations 2008 as amended by the DMCCA 2024;
- upload or transmit content that is defamatory, harassing, abusive, threatening, obscene, or that infringes any third party’s rights;
- attempt to reverse-engineer, decompile, scrape, or extract the source code, data, or structure of the Platform;
- interfere with the integrity, security, or performance of the Platform or its underlying infrastructure;
- use the Platform in any way that violates any Applicable Law or regulation;
- use another User’s account without authorisation or misrepresent your identity;
- transmit unsolicited commercial messages (spam) to any User or Customer.
We reserve the right to investigate suspected breaches and to take appropriate action, including immediate suspension or permanent termination of your account, without prior notice.
Termination
21.1 Termination by You
You may terminate your Chef Account at any time by cancelling your Subscription via your account settings or by contacting us. Termination does not relieve you of any payment obligations accrued prior to the date of termination.
21.2 Termination by Pickup Chef
We may suspend or terminate your access to the Platform immediately, without prior notice, if:
- you commit a material or persistent breach of these Terms;
- you engage in fraudulent, deceptive, or criminal conduct;
- we receive a credible report of food safety non-compliance or food-related injury linked to your account;
- your use of the Platform poses a risk to other Users, third parties, or the Platform itself;
- payment remains outstanding after reasonable notice;
- we are required to do so by law or a competent authority.
Where practicable, we will provide notice and a reasonable opportunity to remedy a breach before terminating an account, unless the circumstances require immediate action.
21.3 Effect of Termination
Upon termination, your right to access and use the Platform immediately ceases. Your public-facing menu link will be deactivated. Sections of these Terms that by their nature should survive termination — including Sections 8, 9, 10, 17, 18, 19, and 24 — will continue in full force.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. If we make changes that are material to your rights or obligations, we will notify you by email to your registered address and by a prominent notice on the Platform at least 30 days before the changes take effect.
Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised terms. If you do not agree, you may cancel your Subscription before the effective date without penalty (other than for the current billing period already paid).
We may update these Terms with shorter or no notice where required to do so by law, court order, or to address an urgent security or regulatory issue. We will notify you as soon as reasonably practicable in such circumstances.
Force Majeure
Pickup Chef shall not be in breach of these Terms, nor liable for any delay in performance or failure to perform, to the extent that such delay or failure results from events beyond our reasonable control, including but not limited to: acts of God, pandemic, government action, war, terrorism, civil unrest, fire, flood, power outage, failure of third-party telecommunications networks, or distributed denial-of-service attacks. If such an event occurs, we will notify you as soon as reasonably practicable and take reasonable steps to minimise the impact on our service.
Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the law of England and Wales. Subject to Section 24.1 below, each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim (including non-contractual disputes) arising out of or in connection with these Terms or their subject matter.
24.1 Consumer Residents in Scotland & Northern Ireland
If you are a consumer habitually resident in Scotland, you may bring proceedings in the courts of Scotland. If you are a consumer habitually resident in Northern Ireland, you may bring proceedings in the courts of Northern Ireland. Nothing in this clause prevents a consumer from invoking their local mandatory consumer protection laws.
24.2 Severance
If any provision of these Terms is found by a court to be invalid, unlawful, or unenforceable, that provision shall be severed. The remaining provisions shall continue in full force and effect.
24.3 Entire Agreement
These Terms, together with our Privacy Policy and any applicable pricing schedules, constitute the entire agreement between you and Pickup Chef with respect to the Platform and supersede all prior representations, agreements, and understandings.
Complaints
We take all complaints seriously. If you have a complaint about Pickup Chef’s software service or our conduct, please contact us in the first instance using the details in Section 26. We aim to acknowledge complaints within 5 business days and to resolve them within 28 days where reasonably possible.
Complaints about food received from a Home Chef should be directed in the first instance to the Home Chef directly. Where you have a food safety concern, you may also contact your local authority’s Environmental Health department or the Food Standards Agency (food.gov.uk).
Contact Us
Company: PickupChef Limited
Registered Office: Suite RA01, 195-197 Wood Street, London, E17 3NU, England & Wales
Company Number: 17185364
General Support: support@pickupchef.app
Legal & Compliance: legal@pickupchef.app
These Terms & Conditions were last reviewed in April 2026. They are intended to reflect applicable UK law at that date, including the Food Safety Act 1990, Food Hygiene (England) Regulations 2006, Food Information Regulations 2014, Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Digital Markets Competition and Consumers Act 2024 (as in force), UK GDPR, Data Protection Act 2018, and Electronic Commerce (EC Directive) Regulations 2002.